HYBRID CONFERENCE
Available Features
Online
Virtual participation with LIVE interaction with all participants
InPerson
Attending physically at the prestigious venue.
Mobile App
Messaging function to connect with fellow attendees
Summit description
In the age of the fourth industrial revolution, companies prioritize customer experience through real-time, two-way communication enabled by technology. The Customer Experience Strategy Forum is a three-day event where top CX, marketing, and insight leaders meet with solution providers. It offers insights, one-to-one meetings, and speaker sessions on topics like customer loyalty and CRM, providing an opportunity for CX leaders to network and explore cost-effective solutions for efficiency.
PulseCore Events
EVENT INFO
Who Should Attend
The summit gathers CEOs, Directors, VPs, Heads, Managers and other Specialists with the following expertise:
- Telecom Executive
- Customer Experience
- Telecom Analyst
- Product Manager
- Marketing Manager
- Customer Service
- Telecom Technology
- Telecom Architect
- Data Analyst
- Telecom Sales Manager
- Customer Engagement Specialist
- Telecom Operations
- Telecom Project Manager
- Telecom Quality
- Assurance Analyst
- Customer Insights
- Telecom Network
- Regulatory Affairs
- Billing Specialist
- Customer Retention
- Billing Analyst
- Customer Support
- User Experience
- Compliance Officer
- Marketing Analyst
TRAINING
Brochure
Reveal the full schedule of the event as well as key topics with their respective speakers, key takeaway!
Benefits of attending
- Key industry insight: Attend cutting-edge conference sessions, obtain access to unique expertise and take away new solutions to your day-to-day business challenges
- Formal and informal networking: Network face to face with the world’s top executives, discuss and debate strategies with your peers and most knowledgeable experts in their field, and rapidly build a network of new business relationships
- Leading providers: Meet and make contact with leading solution and service providers to solve your most pressing business challenges
- Personalised itinerary: Receive access to the secured event website and develop a personalised itinerary geared to maximise your time at the summit
- Event documentation: Receive full access to all summit documentation via our Mobile APP.
- Gain knowledge and insights from experts while staying updated on industry advancements.
Key Topics
Few examples of Hot subjects
- Understanding The New Customer – myths, facts, tactics
- Strengths and vulnerabilities of Cross Functional, multiskilled teams
- Data Security and Compliance challenges for multichannel CX.
- Safeguarding Against Cyber Threats: Strategies to Prevent Attacks
- Hybrid Operations and people management solutions
- Customer Intelligence strategies for personalized brand interactions
- Voice of the Customer programs and Conversational CS training solutions
- Empowering Employee Voice for a better EX – CX mix
- 360° Agile Metrics (Real Time) for ops, people and financial alignment.
- The rise of Revops (Revenue Operations) for unified experiences and increased ROI.
- Immersive Technology in customer experience management.
- XM (Monitoring Experiences) for smart prevention and business optimization
